Fucking IDIOTS!

I am exhausted, exasperated and extremely annoyed with the helpdesk at my ISP Comhem. I'm trying to be charitable and think that probably the staff are overworked and have awful support tools, but the end result is still that I get canned responses that have nothing to do with my question, every reply I send to them I have to confirm on a webpage so it gets assigned a new tracking number and is processed by a new person who thinks this is a new problem and therefore does not check the earlier email conversation and gives me some other irrelevant response. The question is whether there are humans involved at all or if it is a simple keyword-triggered answerbot that signs with a different invented name for every letter.

There is of course a telephone-based helpdesk as well, but there I am met by an answering machine telling me they are so busy they cannot take my call right now, so please call later. Every now and then they try to sell me additional services - telephony or cable TV, but I'm damned if I'm going to support them any more. Can anyone recommend an ISP that actually has a competent helpdesk?

My problem? My webpage suddenly stopped working—I get a 404 when I try to access it. This cannot reasonably be due to the firewall settings of my home laptop, the password to my ftp account or any other of the suggested “remedies” that suggest the problem is at my end, now can it? I've now spent a week trying to get this fixed.

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And no sooner had I written this than there is an article in Dagens Nyheter on all the other people who are mightily disappointed in the customer service of Comhem. Well then!